Privacy Policy

This Privacy Policy explains how our business handles customer information and privacy.

1. Nature of Our Services

We provide one-off waste removal services to private households. Our services are not ongoing and do not involve long-term customer relationships.

2. Data Collection

We do not routinely collect or retain personal customer data such as full names, telephone numbers, or full residential addresses.

Where contact details are provided for the purpose of arranging a booking, they are used solely to complete the requested service.

3. Data Retention

Any contact information provided is temporary and is not stored long-term. Once the service has been completed, such information is deleted and not retained.

As our business operates on a one-off service basis and does not issue formal invoices requiring personal identification, there is no operational or legal requirement for us to retain customer personal data.

4. Use of Information

Any information provided by customers is used only for:

arranging and completing a booking
communicating regarding the service

We do not use customer information for marketing or any other purposes.

5. Data Sharing

We do not share customer information with third parties.

6. Privacy Commitment

We are committed to respecting customer privacy and ensuring that any information provided is handled responsibly and only where necessary.

Terms & Conditions

1. Services Provided

We offer waste removal services to private households on a one-off basis. Each service is treated as a separate and individual booking.

2. Booking and Payment

Payment is typically made upon completion of the service. Payments may be made in cash or by other agreed methods.

3. No Ongoing Contract

Our services do not create any ongoing contractual relationship. Each job is a standalone agreement.

4. Customer Responsibility

Customers are responsible for ensuring that the waste presented for collection is permitted and safe to handle.

5. Liability

We take reasonable care in providing our services. However, we are not responsible for issues arising from incorrect or incomplete information provided at the time of booking.

6. Nature of Engagement

Services are provided to individuals in a personal capacity. We do not engage in formal business-to-business contracts unless explicitly agreed in writing.

Business Model Statement (Important)

Our business operates on a one-off, private service basis.

We do not maintain long-term customer records, as there is no operational or legal requirement to do so. Customer interactions are limited to the duration of each individual service, after which no personal data is retained.

This approach reflects the nature of the services provided and is consistent with standard practices for small, privately operated service businesses.

​